Theatre Policies

ARRIVAL

Dolby Theatre typically opens to the public one hour prior to the performance.  Plan on arriving at least 30 minutes prior to the performance.  Traffic in and around Hollywood can be congested at times, so you’ll want to allow yourself plenty of time to get here, find parking, use the restroom and purchase concessions before the event begins.  Ushers will direct you to your seat and are happy to answer any questions you may have about the theatre’s amenities.

ANIMALS

Service animals are permitted at Dolby Theatre.  Visit our Equal Access Information page at: /tickets/access.php

CELL PHONE & CAMERA USAGE

Dolby Theatre asks that you turn off or silence all noise-making electronics, text-messaging devices and cell phones during the performance.  Taking pictures and video recording is prohibited inside the theatre. 

CHILDREN

All persons entering the theatre, including babes in arms, must have a ticket.  Please carefully consider whether a performance is appropriate for your child before planning to attend.  Also, please be aware that disruptive patrons, including children, will not be allowed to remain in the theatre.  Be considerate of others in the audience and of your child’s comfort.

COAT CHECK

A complimentary coat check is available on Lobby 2 of the theatre.  Please note that backpacks and other, large bags are not permitted into the theatre.

DRESS CODE

Dolby Theatre had no formal dress code, and we encourage you to wear whatever makes you feel comfortable.  As types of performances vary, there is no standard dress code for patrons, though shirt and shoes are required at all times.  However, please note that chains and spiked jewelry are not permitted inside the theatre.  When in doubt, business casual is always appropriate.  In addition, please consider the effects of strong perfumes and colognes on those seated around you. 

EMERGENCY CONTACT

It is suggested patrons leave seat locations with baby sitters, answering services or other individuals who may need to contact them in the event of an emergency.
Administration (Mon-Fri, 8 AM – 5 PM): 323-308-6300
Security (during most events): 323-308-6344
Box Office (during most public, ticketed events): 323-308-6369
Patrons cannot be paged during a performance, but the House Manager will personally contact a seated patron in the event of an emergency when a seat location is provided.

FOOD & BEVERAGE

There are bars located in each lobby of Dolby Theatre where various soft drinks, mixed drinks, wine and beer may be purchased.  Additionally, several menu items such as popcorn, candy, sandwiches and cheese & crackers are available.  Food & beverage is permitted inside the theatre during most events.  Dolby Theatre is proud to partner with Wolfgang Puck Catering as its exclusive food & beverage provider.  Outside food & beverage, including water, is not permitted.

LATE SEATING

Late seating is at the discretion of the House Manager and may not be possible for some performances.  If you arrive late, ushers will seat you at the earliest appropriate time during the performance, usually at the end of a scene or piece.  Out of respect for the performers and other audience members, you will be asked to wait in the lobby with an usher until the appropriate seating break.  Video monitors are located in the theatre lobbies for latecomers to use until the seating hold has been lifted.  If you need to leave a performance early, we ask that you leave at a point in the performance when moving around would be a minimal disturbance to those around you, such as during applause. 

LOST & FOUND

Dolby Theatre’s event services department oversees and manages any items left behind.  Items considered “lost & found” will be kept secured in our security office for up to 30 days.  If you have lost an item at Dolby Theatre, please call 323-308-6300. 

LOUD TALKING & DISRUPTIONS DURING PERFORMANCES

Disruptions are not tolerated.  If anyone disturbs the audience or interferes with the performance, the patron will be required to leave with no refund forthcoming.

RESTROOMS

Men’s & women’s restrooms are available on every lobby level of the theatre.

SECURITY

The following items are not permitted in Dolby Theatre.  Bag checks are regularly conducted, and any guest attempting to enter the facility with such items will be asked to return that item to their vehicle.
- Outside food & beverage.
- Any type of weapon or item that can be used as a weapon (including pocket knives, chains and spiked jewelry.)
- Laser pointers or any other item that may be considered disruptive to the performers or other audience members.

SMOKING

Smoking is strictly prohibited anywhere inside Dolby Theatre.