POSITION PURPOSE:

Reporting to the GM, VP Booking, the Booking & Event Manager will support senior leadership in setting and achieving strategic goals that deliver diverse, high-quality programming, enhance client experience, and drive attendance and revenue growth.

In this role, the candidate will contribute to the development of event concepts, secure bookings with promoters/agents, participate in deal negotiations, oversee admin duties, handle walkthroughs, advance shows in conjunction with production, serve as the primary the day-of-show on site contact for clients, coordinate merch, and settle shows.

A strong understanding of the events and the entertainment industry is essential for success in this position. To excel in this role, the ideal candidate should be entrepreneurial, passionate about booking & live events, self-motivated, adaptable, level-headed, team-oriented, hardworking, organized, and creative, with the ability to thrive in a fast-paced environment.

ESSENTIAL PRIMARY FUNCTIONS:

• Identify new event opportunities across concerts, comedy, private, corporate, award shows, and cultural community events. Cultivate partnerships and craft compelling event pitches that align with the venue’s brand and strategic vision.
• Assist in the booking and management of events inclusive of communicating deal points, contract generating, working with accounting and production on estimates, advancing shows, working events, and handling settlement.
• Expanded role of show coverage, on-site presence, key contact for respective clients, and responsible for overflow and special projects upon request.
• Serve as a liaison for promoters, artists, agents, studios, networks, executives, producers, and external partners while coordinating with internal teams to ensure seamless event execution.
• Oversee planning and execution of corporate events, special events, and commercial/tv shoots, which include coordinating red carpet set up, step & repeats, VIP arrivals, etc.
• Oversee show settlements and related documentation. Manage invoices, expense reports, and maintain compliance with internal accounting and audit controls.
• Provide strategic oversight for assigned events, ensuring alignment with programming objectives, maximizing revenue potential, and enhancing the overall guest experience.
• Develop, cultivate, and maintain strong relationships with local and national promoters, agents, managers, and production agencies to secure events at Dolby Theatre
• Conceptualize and develop unique event ideas that maximize revenue by utilizing the distinctive amenities, prime Hollywood location, and setting at Ovation Hollywood.
• Support negotiation and execution of event deals, securing favorable terms that optimize financial and experiential outcomes.
• Develop and execute market-specific events that generate appropriate returns, including rental revenue, ancillary income, and co-promotional opportunities. Identify revenue-maximization strategies, evaluate potential risks, and implement mitigation solutions.
• Create, monitor, and analyze event revenue estimates, providing regular updates and strategic recommendations as necessary.
• Handle sensitive and confidential information with discretion, professionalism, and sound judgment.
• Prioritize and manage multiple tasks in a fast-paced, deadline-driven environment while maintaining accuracy and professionalism.
• Collaborate closely with production, marketing, box office, operations, and accounting teams through clear communication and regular meetings to coordinate booking and event efforts.
• Assist in managing departmental and event budgets, implementing strategies to maximize revenue streams while optimizing cost efficiencies.
• Analyze and report event performance insights to senior management, informing future programming strategies.
• Stay up to date on industry trends, competitor activities, and emerging opportunities, sharing insights to support programming initiatives.
• Provide prompt, professional responses to external organizations, agencies, departments, and key stakeholders.

SECONDARY FUNCTIONS:

• Assist in coordinating internal ticket buys, comps, guest list, credentials, and VIP arrivals.
• Provide support in the coordination of talent gifting.
• Facilitate Pollstar reporting functions, including data submission and management.
• Assist in departmental/company research projects/presentations as requested

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• Bachelor’s degree from an accredited school (desired)
• 5+ years related experience in the entertainment and/or live events industry.
• Industry knowledge: booking experience, facility operations, event coordination and event-related services
• Willingness to work extended hours, including many nights, weekends, and holidays.

COMMUNICATION SKILL REQUIREMENTS:

• Ability to communicate effectively with clients, colleagues, vendors, and guests, both orally and in writing
• Communication with other departments regarding event-related needs and service requirements

MATHEMATICAL SKILL REQUIREMENTS:

• Intermediate skills in Excel; must be able to create spreadsheets, basic formulas

REASONING SKILL REQUIREMENTS:

• Work independently, exercise judgment and initiative
• Handle multiple tasks simultaneously Organize and prioritize work to meet deadlines with special attention to detail
• Work effectively under pressure and/or a stringent schedule and produce accurate results
• Ability to use common sense in determining the correct course of action to resolve issues and problems
• Ability to organize, analyze, interpret and evaluate problems and provide practical, cost-effective solutions
• Ability to plan, organize and monitor the work and activities of self and direct reports according to priorities, established schedules and deadlines

TECHNICAL SKILL REQUIREMENTS:

• Microsoft Office Suite (Excel, Word, Outlook)
• Knowledge of Ticketmaster applications

PERFORMANCE METRICS:

• Ability to provide leadership, counsel, motivation and constructive feedback to staff, securing their respective commitments to the project's goals
• Ability to create positive relationships within the organization and communicate directly with all Theatre staff

To Apply:

Please send your resume with salary history to [email protected]. Subject line ‘Booking & Event Manager’.

Position: Guest Services Associate Supervisor
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc. Extreme flexibility is necessary.

VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre

POSITION PURPOSE:

Under the direction of the Guest Services Manager, the Guest Services Associate Supervisor will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre. This role will also assist in managing staff during shows, including but not limited to: managing designated areas of the theatre, helping with pre-show briefings, and offering a second-level of support to guests answering questions and helping when needed.

To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]

ESSENTIAL FUNCTIONS:

Provide exceptional customer service to theatre visitors

• Assist with the supervision of ushers and ticket takers during shows.
• Assign break times for ushers and ticket takers, deploy staff as needed, prepare for egress
• Supervise designated area of the house as assigned
• Ensure that ingress and egress proceeds smoothly
• Assist with any guest issues, concerns or ticket problems as needed
• Fill out incident reports as necessary
• Report any venue appearance issues such as damage, spills, gum, broken equipment, to the operations team
• Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.

• Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
• Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
• Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
• Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.

• Ensure safety of all visitors; monitor entrances and exits to ensure guest safety
• Clearly and articulately provide information to guests in an engaging manner
• Communicate with teammates and supervisors via 2-way radio
• Must be able to work flexible hours and have at least 3 days of full availability each week, including weekends and holidays
• Other duties may be assigned.

ADDITIONAL REQUIREMENTS:

• Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
• Must be able to work a minimum of 1-2 shifts during the week and most weekends, depending on the show schedule
• Additional days & hours may be available outside your scheduled team hours.
• Knowledge of safe work practices and procedures
• Must be comfortable serving visitors of all backgrounds and ages

• Must be willing to be flexible with their schedule and daily assignments
• Must exhibit professional behavior and appearance at all times
• Able to work collaboratively and effectively with others
• Able to demonstrate a positive, team-oriented attitude
• Demonstrates professional integrity and dependability

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• High School Diploma required
• 3-5 years of customer service experience, in a venue/theatre, preferred.
• 1+ years experience in a supervisory capacity in a venue/theatre REQUIRED
• Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve
• Must have excellent interpersonal and communication skills and be sensitive, adaptable and professional when dealing with others

• Demonstrates professional integrity and dependability.
• Must feel comfortable enforcing rules (e.g., COVID-19 requirements, safety, etc.)

• Must have excellent interpersonal skills
• Ticketmaster Host experience is a plus
• Bilingual skills are a plus

• Must possess an exceptional customer service attitude

OTHER SKILL REQUIREMENTS:

• Must be able to stand for long periods of time, walk long distances, climb stair, bend, lift and operate elevators
• Ability to lift up to 25 lbs.
• Ability to speak, and comprehend conversational English

• Must be 18 years or older.
• Use of hand-held radio procedures
• Must be able to function in low light conditions
• Works well as a member of a group

*Dolby Theatre does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid.

How to Apply:

Position: Guest Services Associate (Usher)
Pay Rate: $19.00/hour
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

DESCRIPTION

Join an exciting team dedicated to world-class entertainment.  This part-time position will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre.  A Guest Service Associate (also called an Usher), is expected to pro-actively engage guests by answering questions and helping when needed.

To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]

ESSENTIAL FUNCTIONS

• Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.
• Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
• Greet guests as they arrive at the Theatre
• Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
• Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
• Taking tickets and verifying authenticity
• Expertly guiding guests to their seats
• Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.
• Monitoring entrances and exits to ensure guest safety
• Other duties may be assigned.

AVAILABILITY REQUIREMENTS

• Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
• Must be able to work a minimum of 1-2 shifts during the week and most weekends, depending on the show schedule
• Additional days & hours may be available outside your scheduled team hours.

KNOWLEDGE, SKILLS & EXPERIENCE

• Strong customer service experience
• Ability to maintain order and ensure adherence to safety rules.
• Displays an outgoing and friendly nature.
• Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve.
• Demonstrates professional integrity and dependability.

OTHER SKILLS & ABILITIES:

• Must have 1-3 years of customer service experience. Experience working in a theatre or arts related field preferred.
•  Must be able to stand for extended periods of time.
• Ability to lift up to 25 lbs.
• Ability to speak, and comprehend conversational English
• Must be 18 years or older.

*Dolby Theatre does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid. 

How to Apply: