Position: Guest Services Associate Supervisor
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc. Extreme flexibility is necessary.

VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre

POSITION PURPOSE:

Under the direction of the Guest Services Manager, the Guest Services Associate Supervisor will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre. This role will also assist in managing staff during shows, including but not limited to: managing designated areas of the theatre, helping with pre-show briefings, and offering a second-level of support to guests answering questions and helping when needed.

To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]

ESSENTIAL FUNCTIONS:

Provide exceptional customer service to theatre visitors

• Assist with the supervision of ushers and ticket takers during shows.
• Assign break times for ushers and ticket takers, deploy staff as needed, prepare for egress
• Supervise designated area of the house as assigned
• Ensure that ingress and egress proceeds smoothly
• Assist with any guest issues, concerns or ticket problems as needed
• Fill out incident reports as necessary
• Report any venue appearance issues such as damage, spills, gum, broken equipment, to the operations team
• Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.

• Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
• Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
• Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
• Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.

• Ensure safety of all visitors; monitor entrances and exits to ensure guest safety
• Clearly and articulately provide information to guests in an engaging manner
• Communicate with teammates and supervisors via 2-way radio
• Must be able to work flexible hours and have at least 3 days of full availability each week, including weekends and holidays
• Other duties may be assigned.

ADDITIONAL REQUIREMENTS:

• Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
• Must be able to work a minimum of 1-2 shifts during the week and most weekends, depending on the show schedule
• Additional days & hours may be available outside your scheduled team hours.
• Knowledge of safe work practices and procedures
• Must be comfortable serving visitors of all backgrounds and ages

• Must be willing to be flexible with their schedule and daily assignments
• Must exhibit professional behavior and appearance at all times
• Able to work collaboratively and effectively with others
• Able to demonstrate a positive, team-oriented attitude
• Demonstrates professional integrity and dependability

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• High School Diploma required
• 3-5 years of customer service experience, in a venue/theatre, preferred.
• 1+ years experience in a supervisory capacity in a venue/theatre REQUIRED
• Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve
• Must have excellent interpersonal and communication skills and be sensitive, adaptable and professional when dealing with others

• Demonstrates professional integrity and dependability.
• Must feel comfortable enforcing rules (e.g., COVID-19 requirements, safety, etc.)

• Must have excellent interpersonal skills
• Ticketmaster Host experience is a plus
• Bilingual skills are a plus

• Must possess an exceptional customer service attitude

OTHER SKILL REQUIREMENTS:

• Must be able to stand for long periods of time, walk long distances, climb stair, bend, lift and operate elevators
• Ability to lift up to 25 lbs.
• Ability to speak, and comprehend conversational English

• Must be 18 years or older.
• Use of hand-held radio procedures
• Must be able to function in low light conditions
• Works well as a member of a group

*Dolby Theatre does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid.

How to Apply:

POSITION PURPOSE:

Under the direction of the Director of Production, the Technical Director assists in the oversight and coordination of the day-to-day production and technical operations for the Dolby Theatre. This includes but is not limited to: Audio (including Video), Carpentry (including Automation and Rigging), Electrics (including Projections) Properties and Wardrobe.  The Production Manager establishes and maintains safe and consistent operations all production departments and works extensively to maintain cohesive and effective work environment to produce the highest of quality productions.   

ESSENTIAL FUNCTIONS:

• Oversee the production process and provide leadership to staff for assigned productions. 
• Create lighting design, and audio/video and stage layout drawings for shows that require assistance in bringing their vision to life.
• Manage and allocate technical staff cross all projects (advancing shows, providing estimates as required, etc.). 
• Set production deadlines and goals; provide the necessary oversight to ensure those goals are met. 
• Provide production expertise to upper management as necessary prior to committing to projects. 
• Lead the technical advance of touring and television productions at the theatre. 
• Supervise load-ins, technical rehearsals, and loadouts and represent the theatre’s interests in the planning of crew calls, schedules, etc. 
• Supervise all IATSE crew at the theatre in accordance with the applicable collective bargaining agreements for each Local.
• Review and submit all union payroll to HR/Payroll for processing, on a weekly basis.
• Adhere to and promote all OSHA regulations as they pertain to the safe operation of all elements related to the staff and production and ensure that theatre takes the safety of its employees seriously through setting and enforcing appropriate policies. 
• Ensures staff compliance (in conjunction with HR) in all required health and safety classes and emergency rescue procedure training.
• Coordinate and lead production meetings.
• Actively participate in and provide support for additional company functions.
• Responsible for all technical equipment inventory distribution and control.
• Additional duties may be assigned.

SUPERVISORY RESPONSIBILITIES (if any):

• Supervises IATSE Department Heads

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

• Bachelor's Degree preferred or equivalent job experience
• ETCP Certification preferred
• Must have at least 5-7 years’ experience in technical operations of a major venue, i.e. theatre, arena, conventional center, etc. and at least 3+ years of management in a production environment experience with large productions and major live television performances.
• Knowledge, experience and understanding of overseeing, administering and negotiating union collective bargaining agreements (specifically with IA Locals 33 &768) strongly preferred. 
• Must have solid experience managing IATSE crews. Demonstrable understanding of the production process from both a creative and technical viewpoint to negotiate a clear path to success for any given production.
• Good understanding of production audio, lighting, rigging and set construction.
• Ability to work collaboratively and effectively with designers and directors.
• Experience working with budget development and management is a plus.
• Ability to work in a detail-oriented manner, be resourceful and flexible, and be able to handle multiple tasks simultaneously.
• Possess an exceptional customer service attitude.
• Possess high organizational skills.
• Possess impeccable clear and persuasive communication skills, both verbally and in writing.
• Demonstrate advanced mathematical and analytical skills.
• Proficient with computer systems such as: Excel, Word, Outlook and AutoCAD.
• Ability to work irregular hours and weekend shifts as required. 
• Ability to remain calm, balanced and productive, demonstrating strong leadership and managerial skills, while exhibiting tact, discretion, diplomacy and a sense of humor.

COMMUNICATION SKILL REQUIREMENTS:

• Ability to communicate effectively with customers, co-workers, management and the public, both orally and in writing.
• Communicates with other departments regarding event related needs and service requirements
• Creates positive relations and communicates directly with all Theatre staff
• Creates and maintains positive relations between the ownership, partners, private vendors, clients, the public, government and other external sources. 

MATHEMATICAL SKILL REQUIREMENTS:

• Intermediate to advanced math skills (add, subtract, multiply, divide)
• Ability to calculate/convert hours into time for payroll purposes

REASONING SKILL REQUIREMENTS:

• Ability to use common-sense in determining the correct course of action to resolve issues and problems
• Ability to organize, analyze, interpret and evaluate problems and provide practical, cost effective solutions; ability to juggle multiple priorities
• Ability to plan, organize and monitor the work and activities of self and direct reports; ability to plan, organize and monitor activities according to priorities, established schedules and deadlines.

TECHNICAL SKILL REQUIREMENTS:

• Microsoft Office Suite, Vectorworks, AutoCAD
• Use of hand-held radio procedures
• Skill in using a personal computer, engineering applications, and data management software in performing duties
• Must be able to lift and carry heavy loads (up to & over 50lbs.) and stand for extended periods. 
• Must be able to function in low light conditions.

PERFORMANCE METRICS:

• Ability to provide leadership, counsel, motivation and constructive feedback to staff, securing their respective commitments to the project's goals.
• Within the organization, creates positive relations and communicates directly with all Theatre staff

To Apply:

Please send resume with salary history to [email protected].

SALARY RANGE: $80,000 - $125,000 depending on experience. 

Position: Housekeeping/Facilities Maintenance
Pay Rate: Day Shift: $15.00/hour    Overnight Shift: $16.00/hour
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre

Position Description
Join an exciting team dedicated to world-class entertainment.  This part-time position will be responsible for providing housekeeping services to the Dolby Theatre. To apply, please follow the directions under “How to Apply”. 

Essential Functions and Responsibilities:

• Maintains the cleanliness of restrooms, lobbies, seating areas, backstage dressing and support areas and exterior entrances.
• Checks and makes certain that all restrooms are sanitary, and well-stocked with paper products.
• Cleans and maintains all windows and glass in the building.
• Assists with stocking, organizing and cleaning janitorial closets.
• Maintains proper care of uniforms, equipment and supplies.
• Sweeps, mops, scrubs and vacuums hallways, stairs, office space, lobbies, backstage and seating areas.
• Empties trash and garbage containers.
• Operates buffers, power sweeping equipment, extractors, shampooing equipment, and other housekeeping equipment.
• Assists in gum removal and mopping-up liquids, drinks and spills in all areas.
• Answers guest’s questions regarding the facility.
• Other duties may be assigned.
• May assist with the set-up of tables, chairs and other equipment as dictated by event requirements.

Knowledge, Skill and Experience:

• Strong sense for customer service; the ability to put a guest’s needs first.
• Ability to read instructions with limited number of words and recognize similarities and differences between words and between series of numbers.
• Ability to print and speak simple sentences.
• Ability to develop and maintain effective working relationships with others.
• Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations with occasional variables.

Other Skills and Abilities:

• Must be able to work flexible hours including evenings, weekends and holidays.
• Ability to operate equipment such as floor scrubbers, buffing machines, vacuums, extractors, shampooing equipment, and other housekeeping equipment.
• Knowledge of safe-work practices and procedures.
• Ability to speak, and comprehend conversational English
• Must be 18 years or older.

How to Apply:

Position: Guest Services Associate (Usher)
Pay Rate: $15.00/hour
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre

DESCRIPTION

Join an exciting team dedicated to world-class entertainment.  This part-time position will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre.  A Guest Service Associate (also called an Usher), is expected to pro-actively engage guests by answering questions and helping when needed.

To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]

ESSENTIAL FUNCTIONS

• Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.
• Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
• Greet guests as they arrive at the Theatre
• Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
• Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
• Taking tickets and verifying authenticity
• Expertly guiding guests to their seats
• Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.
• Monitoring entrances and exits to ensure guest safety
• Other duties may be assigned.

AVAILABILITY REQUIREMENTS

• Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
• Must be able to work a minimum of 1-2 shifts during the week and most weekends, depending on the show schedule
• Additional days & hours may be available outside your scheduled team hours.

KNOWLEDGE, SKILLS & EXPERIENCE

• Strong customer service experience
• Ability to maintain order and ensure adherence to safety rules.
• Displays an outgoing and friendly nature.
• Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve.
• Demonstrates professional integrity and dependability.

OTHER SKILLS & ABILITIES:

• Must have 1-3 years of customer service experience. Experience working in a theatre or arts related field preferred.
•  Must be able to stand for extended periods of time.
• Ability to lift up to 25 lbs.
• Ability to speak, and comprehend conversational English
• Must be 18 years or older.

*Dolby Theatre does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid. 

How to Apply: