Looking for an exciting career opportunity in the entertainment industry?
Dolby Theatre® seeks industry professionals with management experience in a variety of disciplines. We are committed to attracting, retaining, developing and promoting candidates who are passionate about an exciting career in a fast paced and challenging environment. We are an Equal Opportunity Employer. M/F/V/D
Guest Services Associate Supervisor
Position: Guest Services Associate Supervisor
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc. Extreme flexibility is necessary.
VACCINATION STATUS: Must be FULLY VACCINATED to work at Dolby Theatre
POSITION PURPOSE:
Under the direction of the Guest Services Manager, the Guest Services Associate Supervisor will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre. This role will also assist in managing staff during shows, including but not limited to: managing designated areas of the theatre, helping with pre-show briefings, and offering a second-level of support to guests answering questions and helping when needed.
To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]
ESSENTIAL FUNCTIONS:
Provide exceptional customer service to theatre visitors
- Assist with the supervision of ushers and ticket takers during shows.
- Assign break times for ushers and ticket takers, deploy staff as needed, prepare for egress
- Supervise designated area of the house as assigned
- Ensure that ingress and egress proceeds smoothly
- Assist with any guest issues, concerns or ticket problems as needed
- Fill out incident reports as necessary
- Report any venue appearance issues such as damage, spills, gum, broken equipment, to the operations team
- Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.
- Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
- Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
- Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
- Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.
- Ensure safety of all visitors; monitor entrances and exits to ensure guest safety
- Clearly and articulately provide information to guests in an engaging manner
- Communicate with teammates and supervisors via 2-way radio
- Must be able to work flexible hours and have at least 3 days of full availability each week, including weekends and holidays
- Other duties may be assigned.
ADDITIONAL REQUIREMENTS:
- Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
- Must be able to work a minimum of 1-2 shifts during the week and most weekends, depending on the show schedule
- Additional days & hours may be available outside your scheduled team hours.
- Knowledge of safe work practices and procedures
- Must be comfortable serving visitors of all backgrounds and ages
- Must be willing to be flexible with their schedule and daily assignments
- Must exhibit professional behavior and appearance at all times
- Able to work collaboratively and effectively with others
- Able to demonstrate a positive, team-oriented attitude
- Demonstrates professional integrity and dependability
EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)
- High School Diploma required
- 3-5 years of customer service experience, in a venue/theatre, preferred.
- 1+ years experience in a supervisory capacity in a venue/theatre REQUIRED
- Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve
- Must have excellent interpersonal and communication skills and be sensitive, adaptable and professional when dealing with others
- Demonstrates professional integrity and dependability.
- Must feel comfortable enforcing rules (e.g., COVID-19 requirements, safety, etc.)
- Must have excellent interpersonal skills
- Ticketmaster Host experience is a plus
- Bilingual skills are a plus
- Must possess an exceptional customer service attitude
OTHER SKILL REQUIREMENTS:
- Must be able to stand for long periods of time, walk long distances, climb stair, bend, lift and operate elevators
- Ability to lift up to 25 lbs.
- Ability to speak, and comprehend conversational English
- Must be 18 years or older.
- Use of hand-held radio procedures
- Must be able to function in low light conditions
- Works well as a member of a group
*Dolby Theatre does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid.
How to Apply:
Guest Services Associate (Usher)
Position: Guest Services Associate (Usher)
Pay Rate: $19.00/hour
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc. Extreme flexibility is necessary.
DESCRIPTION
Join an exciting team dedicated to world-class entertainment. This part-time position will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre. A Guest Service Associate (also called an Usher), is expected to pro-actively engage guests by answering questions and helping when needed.
To apply, please submit a resume (in Word/PDF format only) and/or application to: [email protected]
ESSENTIAL FUNCTIONS
- Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.
- Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
- Greet guests as they arrive at the Theatre
- Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
- Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
- Taking tickets and verifying authenticity
- Expertly guiding guests to their seats
- Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.
- Monitoring entrances and exits to ensure guest safety
- Other duties may be assigned.
AVAILABILITY REQUIREMENTS
- Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
- Must be able to work a minimum of 1-2 shifts during the week and most weekends, depending on the show schedule
- Additional days & hours may be available outside your scheduled team hours.
KNOWLEDGE, SKILLS & EXPERIENCE
- Strong customer service experience
- Ability to maintain order and ensure adherence to safety rules.
- Displays an outgoing and friendly nature.
- Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve.
- Demonstrates professional integrity and dependability.
OTHER SKILLS & ABILITIES:
- Must have 1-3 years of customer service experience. Experience working in a theatre or arts related field preferred.
- Must be able to stand for extended periods of time.
- Ability to lift up to 25 lbs.
- Ability to speak, and comprehend conversational English
- Must be 18 years or older.
*Dolby Theatre does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid.
