Employment

Looking for an exciting career opportunity in the entertainment industry?
Dolby Theatre® seeks industry professionals with management experience in a variety of disciplines. We are committed to attracting, retaining, developing and promoting candidates who are passionate about an exciting career in a fast paced and challenging environment. We are an Equal Opportunity Employer. M/F/V/D

 

Tour Guide

Position: Tour Guide
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

To apply, please submit a resume (in Word/PDF format only) and/or application to: jobs@dolbytheatre.com

POSITION PURPOSE:

Under the direction of the Guest Services Manager, the Tour Guide will provide visitors with a first-hand glimpse into all the glamour and elegance that the home of the Academy Awards® has to offer. This position will be responsible for creating a memorable guest experience while relaying Dolby Theatre history, fun facts, and behind-the-scenes stories in an engaging, entertaining, and informative manner. 

ESSENTIAL FUNCTIONS:

  • Welcoming visitors and scanning tickets at entry
  • Setting up and breaking down tour equipment including photos, easels, stanchions, etc.
  • Greeting guests promptly at scheduled tour times
  • Clearly and articulately providing detailed event information and historical facts
  • Providing assistance to guests with accessibility needs (e.g. helping with wheelchairs, altering routes)
  • Answering various questions regarding the theatre, events, and Hollywood history
  • Maintaining knowledge of building safety and security protocols
  • Maintaining a professional image and pleasant demeanor at all times
  • Maintaining up-to-date knowledge of the tour stops and script
  • Working with fellow team members to monitor tours in an effective manner
  • Keeping informed of the daily tour route, schedule changes, and restrictions
  • Professionally communicating with team members via 2-way radio
  • Ensuring the safety of all visitors

ADDITIONAL REQUIREMENTS:

  • Must be able to work flexible hours and have at least 3 full days of availability each week, including weekends and holidays
  • Ability to memorize and recite tour information clearly and accurately
  • Outgoing and friendly personality with excellent verbal and interpersonal skills
  • Ability to manage groups safely and effectively
  • Ability to keep tours on schedule while being considerate of the guest experience
  • Must be comfortable enforcing health and safety rules including COVID-19 requirements
  • Must celebrate diversity in the workplace and be comfortable serving visitors of all ages and backgrounds
  • Must have internet access for scheduling purposes
  • Ability to work collaboratively with others
  • Ability to maintain a positive and team-oriented attitude
  • Ability to demonstrate professional integrity and dependability

EDUCATION/EXPERIENCE REQUIREMENTS: (including certifications, licenses, etc.)

  • High school diploma required
  • 1-2 years customer service experience with a willingness to put guests’ needs first
  • 1-2 years of tour, docent or related experience preferred
  • Interest in film, entertainment, and Hollywood history highly desired
  • Ticketmaster Host experience a plus
  • Bilingual skills a plus
  • Must be 18 years of age or older

 

OTHER SKILL REQUIREMENTS:

  • Must be able to stand for long periods of time, walk long distances, climb stairs, bend, lift and operate elevators
  • Ability to lift up to 25 lbs.
  • Knowledge of hand-held radio procedures
  • Must be able to function in low light conditions
  • Inspired to perform without outside help
  • Ability to work well as a member of a team

*Dolby Theatre does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid. 

Director of Operations

POSITION PURPOSE:

The Director of Operations provides direction and supervision of the Operations department.  This role plans, organizes, and directs the maintenance and repair of the theatre facilities, project coordination, and supports the Event department with operational setup.

ESSENTIAL FUNCTIONS:

  • Performs short- and long-range planning; oversees the development and monitoring of maintenance plan projecting. Develops and presents recommendations for the improvement of facilities and oversees implementation of approved projects
  • Supervises the Operations Manager, Assistant Operations Manager, and other department staff
  • Manages the department’s budget
  • Develops a recommended budget for the Operations Department; monitors adopted budget and authorizes expenditures in accordance with company policies
  • Prepares periodic financial reports on the activities of the department
  • Coordinates with Events Department for all set-up needs required for front of house events (tables, chairs, meeting support needs, merchandise stands, pipe and drape, elevated seat decking, HVAC temp and fan schedules, minor carpet installation, and office furniture moves.)
  • Responsible for repair and maintenance of all facility equipment
  • Responsible for preparing yearly budgets and contract facility trades including certifications associated with equipment such as Elevator, Orchestra Pit and Disabled lifts, fire extinguisher, Pest Control, Radio. Administers each contract through the General Manager’s office
  • Ensures all warranties such as carpet, HVAC, etc. are overseen to ensure proper preventive maintenance
  • Keeps accurate records of movable facility inventory
  • Physical areas of supervision include the entire inside of the Theatre, roof and loading dock. All areas are in exception to already contracted jurisdiction contracts such as Enwave physical plant duties.
  • Oversees all repairs and new construction within the facility and Cap-Ex projects which may include seating (fixed and box chairs), cherry wood, floor and wall coverings, lighting, plumbing, doors, minor electrical and more
  • Interfaces and coordinates HVAC scheduling with complex engineering staff
  • Prepares and administers the building materials ordering, new equipment purchase, and repair budget
  • Participates in overall recycling and all energy management programs
  • Responsible for planning, organizing, and directing the care, maintenance, and security of theatre, in accordance with purchasing, budgetary, and other administrative policies. On-call twenty-four hours for problems related to buildings, equipment, and security
  • Responsible for identifying and overseeing all contractual services related to theatre (security, fire service, elevators, maintenance contracts, trash removal, etc.)
  • Responsible for assuring successful moving of all theatre offices, furnishings, files, etc., to new locations as necessary
  • Develops and recommends capital improvement budget requests regarding the theatre and facility; evaluates related capital improvement requests made by others
  • Serve as the primary contact for all facility maintenance services such as Hollywood & Highland Operations, Enwave Physical Plant Services, Pyrocomm, and locksmiths
  • Ensures all safety policies and procedures regarding building use and maintenance are communicated and enforced
  • Coordinate with HR regarding staffing, onboarding, training, employee relations, discipline, engagement, policies, etc.
  • Additional duties may be assigned

 

SUPERVISORY RESPONSIBILITIES:

  • Facilities and Operations staff

EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)

  • Bachelor's Degree preferred or equivalent job experience
  • 15+ years’ experience and knowledge of equipment, materials and supplies used in facilities maintenance; working knowledge of equipment and supplies used to do repairs; 10+ years of experience in a Facilities or Operations management role
  • Knowledge in the proper and safe techniques of building maintenance
  • Knowledge of general safety and security procedures.
  • Ability to work collaboratively and effectively with designers and directors.
  • Must have experience in budget development and management.
  • Ability to work in a detail-oriented manner, be resourceful and flexible, and be able to handle multiple tasks simultaneously.
  • Ability to remain calm, balanced, and productive, demonstrating strong leadership and managerial skills, while exhibiting tact, discretion, diplomacy and a sense of humor.
  • Possess an exceptional customer service attitude.
  • Possess high organizational skills.
  • Possess impeccable clear and persuasive communication skills, both verbally and in writing.
  • Demonstrate advanced mathematical and analytical skills.
  • Proficient with computer systems such as: Excel, Word, Outlook
  • Ability to work irregular hours and weekend shifts as required.
  • Familiar and experience using engineering applications (AutoCAD), and data management software
  • Must be able to lift and carry heavy loads (up to & over 50lbs.) and stand for extended periods.
  • Must be able to climb and work from a ladder and personal lift.
  • Must be able to function in low light conditions.

MATHEMATICAL SKILL REQUIREMENTS:

  • Intermediate to advanced math skills (add, subtract, multiply, divide)
  • Ability to calculate/convert hours into time for payroll purposes

Housekeeping/Facilities Maintenance

Position: Housekeeping/Facilities Maintenance
Pay Rate: Day Shift: $15.00/hour    Overnight Shift: $16.25/hour
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

Position Description
Join an exciting team dedicated to world-class entertainment.  This part-time position will be responsible for providing housekeeping services to the Dolby Theatre. To apply, please follow the directions under “How to Apply”. 

Essential Functions and Responsibilities:

  • Maintains the cleanliness of restrooms, lobbies, seating areas, backstage dressing and support areas and exterior entrances.
  • Checks and makes certain that all restrooms are sanitary, and well-stocked with paper products.
  • Cleans and maintains all windows and glass in the building.
  • Assists with stocking, organizing and cleaning janitorial closets.
  • Maintains proper care of uniforms, equipment and supplies.
  • Sweeps, mops, scrubs and vacuums hallways, stairs, office space, lobbies, backstage and seating areas.
  • Empties trash and garbage containers.
  • Operates buffers, power sweeping equipment, extractors, shampooing equipment, and other housekeeping equipment.
  • Assists in gum removal and mopping-up liquids, drinks and spills in all areas.
  • Answers guest’s questions regarding the facility.
  • Other duties may be assigned.
  • May assist with the set-up of tables, chairs and other equipment as dictated by event requirements.

Knowledge, Skill and Experience:

  • Strong sense for customer service; the ability to put a guest’s needs first.
  • Ability to read instructions with limited number of words and recognize similarities and differences between words and between series of numbers.
  • Ability to print and speak simple sentences.
  • Ability to develop and maintain effective working relationships with others.
  • Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s
  • Ability to apply common sense understanding to carry out instructions.
  • Ability to deal with standardized situations with occasional variables.

Other Skills and Abilities:

  • Must be able to work flexible hours including evenings, weekends and holidays.
  • Ability to operate equipment such as floor scrubbers, buffing machines, vacuums, extractors, shampooing equipment, and other housekeeping equipment.
  • Knowledge of safe-work practices and procedures.
  • Ability to speak, and comprehend conversational English
  • Must be 18 years or older.

Guest Services Associate (Usher)

Position: Guest Services Associate (Usher)
Pay Rate: $15.00/hour
Location: Hollywood, CA
Additional Info: Position is part-time, with varying schedules which may include evenings, weekends, holidays, etc.  Extreme flexibility is necessary.

DESCRIPTION

Join an exciting team dedicated to world-class entertainment.  This part-time position will be responsible for providing top-notch customer service and creating a positive experience for all guests and ensuring their safety while visiting the Dolby Theatre.  A Guest Service Associate (also called an Usher), is expected to pro-actively engage guests by answering questions and helping when needed.

To apply, please submit a resume (in Word/PDF format only) and/or application to: jobs@dolbytheatre.com

ESSENTIAL FUNCTIONS

  • Ensure a safe and enjoyable guest experience by providing the highest standard of customer service.
  • Respond quickly and courteously to all guest’s needs, questions, comments, or concerns.
  • Greet guests as they arrive at the Theatre
  • Assist in program preparation including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events.
  • Be aware of those guests who may be causing a disruption, taking pictures, talking or texting, etc.
  • Taking tickets and verifying authenticity
  • Expertly guiding guests to their seats
  • Provides assistance to guests with special needs, such as helping with wheelchairs or providing listening devices.
  • Monitoring entrances and exits to ensure guest safety
  • Other duties may be assigned.

AVAILABILITY REQUIREMENTS

  • Must be willing to work a flexible and irregular schedule (including evenings, weekends and holidays.)
  • Must be able to work one of the following team schedules each week:
    • Team A: Tuesday Evenings, Thursday Evenings and Saturday (all day)
    • Team B: Wednesday Evenings, Friday Evenings and Sunday (all day)
  • Additional days & hours may be available outside your scheduled team hours.

 

KNOWLEDGE, SKILLS & EXPERIENCE

  • Strong customer service experience
  • Ability to maintain order and ensure adherence to safety rules.
  • Displays an outgoing and friendly nature.
  • Celebrates diversity in the workplace, both amongst their colleagues and within the audiences we serve.
  • Demonstrates professional integrity and dependability.

 

OTHER SKILLS & ABILITIES:

  • Must have 1-3 years of customer service experience. Experience working in a theatre or arts related field preferred.
  •  Must be able to stand for extended periods of time.
  • Ability to lift up to 25 lbs.
  • Ability to speak, and comprehend conversational English
  • Must be 18 years or older.

 

*Dolby Theatre does not accept unsolicited resumes from Agencies.  Any unsolicited resumes received from Agencies will be considered property of Dolby Theatre and no fees will be due or paid. 

About
How to Apply:
Click here to apply online. You will be directed to our online application system. You will be able to attach a resume if desired.

Click here to download the application. You will need to complete the application and email to jobs@dolbytheatre.com. You may also attach a resume if desired.